Clear policies, practical strategies, consistent communication, and steady enforcement can help community association boards and managers boost customer service and homeowner satisfaction. During a recent CAI webinar, a seasoned community association manager outlined some straightforward steps managers can take to improve customer experiences and transform the reputation of homeowners associations.
Nearly 200 advocates participated in 145 congressional meetings during the CAI 2025 Congressional Advocacy Summit in Washington last week. Wendy Bucknum met with Rep. Young Kim and urged her to extend Federal Emergency Management Agency assistance to community associations following a natural disaster.
Community association boards can take steps to improve their chances of securing better premiums by using some simple yet practical insurance bidding strategies. During a recent CAI webinar, insurance professionals outlined several relatively easy steps boards can take to save money and protect homeowners’ investments when seeking insurance policy renewals in a hard market.
The 2025 CAI Annual Conference & Exposition: Community NOW got underway in earnest Thursday as participants met up with friends and colleagues, attended various conference sessions to learn about important issues, browsed the latest tools and resources, and toured the expo hall to network.
Community association professionals, volunteers, and business partners are gathering next week in Orlando, Fla., for the 2025 CAI Annual Conference & Exposition: Community NOW to soak up the Florida sunshine — and all the education and networking opportunities the conference offers. First-time participants to the 2024 conference in Las Vegas have some practical suggestions for navigating the annual industry gathering.
