Community managers have two primary responsibilities: to carry out policies set by the board and to manage the association’s daily operations.

Some residents expect a community manager to perform certain tasks that just aren’t part of their job description. When the community manager doesn’t meet those expectations, residents are unhappy. The following should help homeowners better understand a community manager’s role:

A community manager is trained to deal with conflict, but they will not get involved in neighborhood quarrels. However, if association rules are violated, the community manager is the right person to call.

A community manager works closely with the board, as an advisor—not a member of the board.

A community manager is responsible for monitoring contractors’ performance but not supervising them. Contractors are responsible for supervising their own personnel. If you have a problem with a contractor, notify the manager, who will forward your concerns to the board. The board will decide how to proceed under the terms of the contract.

A community manager inspects the community regularly, but even an experienced manager won’t catch everything. If residents know about a potential maintenance issue, report it to the community manager.

A community manager does not set policy. If residents disagree with a policy or rule, contact the board.

Julie Warren

Julie Warren

Julie Warren is a freelance writer and former editor of CAI's award-winning Community Manager, as well as Minutes, and Community 411. Before joining CAI, she wrote and edited a wide range of publications for the American Society of Interior Designers, Northern Virginia Technology Council, and the Association of American University Women, among other organizations. In her spare time, Julie serves as president of her HOA and is an avid traveler, particularly if the destination is a South Carolina beach.

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