CAI’s new publication, the Community Association Manager Handbook: The Essential Guide, is a practical resource designed to help community managers succeed in a role that combines financial oversight, community development, and volunteer leadership.
CAI’s Member Service Center takes pride in answering calls live and responding promptly to emails to ensure everyone gets the information they need. But we need your help. Clear, concise, and courteous communication is essential on both sides. Here are some tips to make the most of your interaction with the Member Service Center:
When a crisis strikes a community association — whether it’s a natural disaster, a financial scandal, or a safety issue — the response must be prompt, measured, and organized. Having a crisis communication plan in place before an incident happens is essential for managing the situation effectively.
During my more than 20 years managing and consulting with homeowners associations, I have been able to identify gaps in the relationships between boards, current and future homeowners, and management companies. We all have a role to play. Where do real estate agents stand in that gap?
Governing, managing, and serving community associations has become increasingly demanding and stressful. Volunteers, managers, and business partners are attempting to outrun burnout, but it’s no easy task. Explore the six most common reasons for burnout and a few solutions.
