A homeowner leader reflects on the journey from resigning amid board dysfunction to helping rebuild trust through education, civility, and effective leadership. It became a fulfilling community redemption arc.
Community collaboration doesn’t happen by accident. Community managers and board members can foster trust, connection, engagement, and good neighbors to help communities thrive.
Board actions and attitudes are interwoven with customer service and community culture. Learn how board members can build trust through better customer service, stronger communication, transparency, and resident engagement.
What community managers do can seem thankless and like our goals are forever out of reach, but we can support well-being and find success. There are low-cost, high-impact steps we can take to improve culture, restore meaning, and improve community associations and management companies.
For years, community association management has focused on strengthening its foundation of technical skills. While those capabilities remain essential, they are no longer what differentiates excellence in community management. Emotional intelligence is.
