It’s not uncommon for community association managers and board members to have days filled with high-stress situations, emotional exchanges, and difficult personalities, but there’s a clear line between a difficult day and harassment. Here’s how to recognize and respond to harassment.
Clear policies, practical strategies, consistent communication, and steady enforcement can help community association boards and managers boost customer service and homeowner satisfaction. During a recent CAI webinar, a seasoned community association manager outlined some straightforward steps managers can take to improve customer experiences and transform the reputation of homeowners associations.
I believe when people love where they live, communities thrive. When professionals love where they work, communities are more connected and content. That’s why I’m introducing two campaigns: Love Where You Live and Love Where You Work. These ideas speak to the heart of CAI’s vision of being the global leader advancing excellence in community association living.
CAI’s new publication, the Community Association Manager Handbook: The Essential Guide, is a practical resource designed to help community managers succeed in a role that combines financial oversight, community development, and volunteer leadership.
How we choose to respond to traumatic situations greatly impacts our emotional state of mind, not just in the moment, but years later. With my continued focus on promoting wellness in all aspects of one’s lifestyle, the awareness to a positive mindset is key.
