Since launching in May 2018, CAI‘s Ungated blog has provided news, tips, and trends important to the community association housing model. This year, we published 49 Ungated posts touching on topics such as rules on emerging issues, ways to communicate effectively and reduce conflict in community associations, as well as ensuring business continuity and offering support to those who need it during the COVID-19 pandemic.

Revisit the top five most read Ungated posts in 2020, and look forward to more content relevant to community association leaders and residents in the new year.

  1. Managing finances: How HOAs should handle collecting assessments during the COVID-19 crisis

Failing to collect assessments may impair an association’s ability to pays its bills and provide essential services, but it’s important for boards to be flexible with homeowners who are facing financial hardship.

  1. Different strokes, different folks: How community managers and property managers have distinct roles

A common mistake in state legislatures considering community association manager licensing—and among the general public—is to lump community association managers and property managers into the same bucket. While both are very important roles, they are distinctly different professions with functions, skill sets, and responsibilities specific to each.

  1. Raising spirits: How a Texas community is engaging residents during COVID-19

Reaching out to those in need and strengthening connections are part of the culture at Harvest, a 1,200-acre large-scale community under development in Argyle, Texas. That’s especially true now—during the COVID-19 pandemic.

  1. Continuity and closures: How community associations are addressing COVID-19

Continuity of operations and residents’ safety has become top of mind for community association leaders as the COVID-19 outbreak begins to impact more and more of the U.S.

  1. Collecting assessments: What to consider when negotiating a repayment plan

It is critical that every homeowner pays their assessments in a timely manner, yet the extraordinary circumstances created by the COVID-19 pandemic means community associations may need to show compassion and be flexible in their collections.

Kiara Candelaria

Kiara Candelaria

Kiara is associate editor for CAI’s print and digital publications. Before joining CAI, she worked for a trade media magazine focusing on the oil refining sector. Kiara also worked as an internal communications intern at the Library of Congress in 2015 and was a student journalist while attending college in Puerto Rico, where she was born and raised. She graduated with a bachelor’s degree in information and journalism from the University of Puerto Rico, Rio Piedras Campus, in 2014 and earned a master’s degree in communication from George Mason University in Fairfax, Va., in 2020. Kiara currently resides in Arlington, Va., and enjoys watching movies and television shows, playing videogames, and spoiling her cat Kyoshi.

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