Managing people is no easy task. Whether you manage a small team of professionals or an entire organization, the following tips will help you break down barriers and foster great relationships.

Establish trust. Your employees and clients look to you for guidance, so be consistent with your approach to communication and problem-solving. Set and manage expectations—for yourself and for those you manage—to earn trust and respect. Good, consistent habits like organization, a positive attitude, and strong follow-through set an example for your team.

Learn & leverage behavioral styles. Pay attention to your team members’ individual work styles and your clients’ behaviors to determine how best to communicate with them. Different personalities require different approaches to achieve a shared goal, so learn how to spot strengths and weaknesses and leverage them to your team’s advantage.

Drive motivation. Set short- and long-term goals for yourself and your employees. Check in with your employees regularly to provide support and guidance, and to provide clear and direct feedback on what’s working and what’s not.

Manage your time. Learn how to let go and delegate tasks. Training techniques that use visual, hands-on, and auditory teaching methods help ensure a task is done properly. Set priority levels for assigned tasks and communicate them with your team.

Control conflict. The best way to handle conflict is by collaborating—instead of compromising—with everyone involved to resolve a problem. This way, team members work toward a resolution together instead of conceding to one side or the other.

Laurianne Sutton

Laurianne Sutton

Laurianne Sutton is CAI’s Senior Marketing Manager. Laurianne works closely with the CAI creative team to develop and manage all of CAI’s marketing emails and campaigns for events and resources, including the successful #CAIPets initiative and award-winning redesign of the CAI Education Catalog. In addition to marketing, Laurianne has a background in journalism and a passion for the art of writing. She has contributed several articles to Common Ground™ magazine and Community Manager newsletter, CAI’s award-winning bimonthly publications.
Laurianne Sutton

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