Whether you chose community management or it chose you, you are part of a mission with profound significance. This profession offers the rare opportunity to blend practical skills with meaningful purpose, creating spaces where life’s most important moments unfold. To elevate our industry, we must establish clear pathways for professional development.
Effective communication skills are vital to relationships and interactions among community association managers, boards, residents, and colleagues. “We’re dealing with peoples’ homes, and there is a huge emotional component there. We need to embody a mutual respect and be nonjudgmental and allow community members to feel heard.”
A community association management company executive shares her mental health journey. She argues that managers need to give themselves permission to reshape their roles because success isn’t always linear. It needs to take the shape that makes them happy.
Jordan Ritter, CMCA, AMS, recently became the 25,000th professional to earn the Certified Manager of Community Associations (CMCA) credential — a milestone that demonstrates the history, strength, and success of the program administered by the Community Association Managers International Certification Board. As a valued member of Property Management People in Maryland since 2019, Ritter’s journey into the world of community association management is as inspiring as it is rooted in personal connection.
The 2025 CAI Annual Conference & Exposition: Community NOW continued Friday as participants networked with friends and colleagues, attended various education sessions to learn about important issues, browsed the latest tools and resources, and toured the expo hall. Education session topics on the agenda included customer service, leading effective meetings, and civil communication.
The 2025 CAI Annual Conference & Exposition: Community NOW got underway in earnest Thursday as participants met up with friends and colleagues, attended various conference sessions to learn about important issues, browsed the latest tools and resources, and toured the expo hall to network.
