Eyes on the prize: Working toward CAI’s PCAM designation
CAI’s Professional Community Association Manager designation is the highest professional recognition available to community association manager. A newly minted PCAM describes her experience.
Calm leadership: How to react when emotions rise in community associations
Calm leadership from management does more than de-escalate conflict. It helps boards govern more effectively, protects relationships, and preserves trust across the community. Here are a few ways to practice calm leadership in real time.
Condo safety today: Progress on maintenance, inspections, accountability
CAI’s condo safety task force was formed after the Champlain Towers tragedy in 2021. Five years later, a member of the task force reflects on the progress made to improve maintenance, inspections, and financial accountability in community associations.
Five years later: Lessons from Surfside and the release of the NIST report
This week, the National Institute of Standards and Technology released its long-awaited findings on the partial collapse of Champlain Towers South in Surfside, Fla. We’ve learned a lot of lessons from Surfside over the past five years. CAI honors the victims and remains committed to condominium safety.
Shaped by service: How I became a community manager
International Community Association Managers Day gave me an opportunity to reflect on my journey to becoming a community manager — one that began as a board member. That transition gave me a perspective I carry with me every single day. Being a homeowner and a manager of the community where I live shapes every decision I make.
