Clear policies, practical strategies, consistent communication, and steady enforcement can help community association boards and managers boost customer service and homeowner satisfaction. During a recent CAI webinar, a seasoned community association manager outlined some straightforward steps managers can take to improve customer experiences and transform the reputation of homeowners associations.
As we step into December, many of us are coming off a long weekend of family, friends, food, and reflection. In the moments you feel overwhelmed, remember your CAI community is here for you — to help you finding meaning, trusted tools and insights, quick insights, data and trends, standards, guidance, and best practices.
I believe when people love where they live, communities thrive. When professionals love where they work, communities are more connected and content. That’s why I’m introducing two campaigns: Love Where You Live and Love Where You Work. These ideas speak to the heart of CAI’s vision of being the global leader advancing excellence in community association living.
Community associations develop and nurture many partnerships over the years, but seasoned professionals and volunteers say the relationship between an association and its management company is arguably the most significant.
In a world where disagreements can escalate quickly, fostering civility within community associations is more important than ever. Civility is not just about politeness; it’s about respect, empathy, and the productive exchange of ideas.
