Board actions and attitudes are interwoven with customer service and community culture. Learn how board members can build trust through better customer service, stronger communication, transparency, and resident engagement.
An HOA board president for more than 20 years in Cincinnati shares why she volunteered as a lifeguard at her community pool and the impact it had on her.
CAI’s condo safety task force was formed after the Champlain Towers tragedy in 2021. Five years later, a member of the task force reflects on the progress made to improve maintenance, inspections, and financial accountability in community associations.
This week, the National Institute of Standards and Technology released its long-awaited findings on the partial collapse of Champlain Towers South in Surfside, Fla. We’ve learned a lot of lessons from Surfside over the past five years. CAI honors the victims and remains committed to condominium safety.
Community associations are typically required to maintain some level of insurance to protect the association, its members, and shared assets from the risk of financial loss. These requirements are shaped by governing documents, laws and regulations, lender requirements, and best practice. One of the most common — and consequential — questions in community associations is about how insurance responsibilities are divided. Who covers what?
