It’s not uncommon for community association managers and board members to have days filled with high-stress situations, emotional exchanges, and difficult personalities, but there’s a clear line between a difficult day and harassment. Here’s how to recognize and respond to harassment.
Clear policies, practical strategies, consistent communication, and steady enforcement can help community association boards and managers boost customer service and homeowner satisfaction. During a recent CAI webinar, a seasoned community association manager outlined some straightforward steps managers can take to improve customer experiences and transform the reputation of homeowners associations.
I believe when people love where they live, communities thrive. When professionals love where they work, communities are more connected and content. That’s why I’m introducing two campaigns: Love Where You Live and Love Where You Work. These ideas speak to the heart of CAI’s vision of being the global leader advancing excellence in community association living.
Throughout my 30-plus years of leadership in luxury hospitality and community association management, I’ve found that some of the biggest challenges and most fulfilling results have come from employee growth initiatives. It’s not always easy getting the team on board when they may be comfortable with the status quo. A leader’s goal is to change such a mindset, encourage calculated risk-taking, praise effort, and celebrate success. Here are 10 ways to inspire employee growth in community management.
CAI’s new publication, the Community Association Manager Handbook: The Essential Guide, is a practical resource designed to help community managers succeed in a role that combines financial oversight, community development, and volunteer leadership.
