A well-crafted welcome packet can help community association leaders make a good first impression, cultivate positive feelings toward the community, and potentially get someone involved as a volunteer down the road.
When the widespread threat of COVID-19 in the U.S. became evident in late February, community association board members and managers began asking questions and taking necessary actions.
Nearly 75% of community association board members express being “confident” or “very confident” regarding the current budget, though almost half expect assessment delinquencies to increase in 2020, according to a CAI survey conducted in late April.
It is critical that every homeowner pays their assessments in a timely manner, yet the extraordinary circumstances created by the COVID-19 pandemic means community associations may need to show compassion and be flexible in their collections.
Despite common areas and amenities being closed due to COVID-19, it’s still necessary for community associations to collect assessments to meet ongoing maintenance requirements and contractual obligations.