CAI’s Member Service Center takes pride in answering calls live and responding promptly to emails to ensure everyone gets the information they need. But we need your help. Clear, concise, and courteous communication is essential on both sides. Here are some tips to make the most of your interaction with the Member Service Center:
When a crisis strikes a community association — whether it’s a natural disaster, a financial scandal, or a safety issue — the response must be prompt, measured, and organized. Having a crisis communication plan in place before an incident happens is essential for managing the situation effectively.
Four years ago, the tragic partial collapse of Champlain Towers South in Surfside, Fla., took 98 lives. The devastating event highlighted the critical need for proactive building maintenance, structural inspections, and financial preparedness to ensure condo safety. Over the past few years, CAI has educated community association residents, board members, community managers, business partners, legislators, and regulators about structurally sound and fiscally responsible communities.
Engaging with homeowners positively and proactively about community standards encourages collaboration and cultivates a sense of shared responsibility. By getting ahead of compliance issues before they become significant problems, we enhance the aesthetic appeal of our neighborhood and can also protect and increase property values. Consider three strategies for communicating about community standards and design guidelines.
Dawn M. Bauman, CAE, has been named the next chief executive officer of Community Associations Institute, the leading international authority on the community association housing model that includes condominium associations, homeowners associations, and housing cooperatives. Bauman begins her new role on July 1. She succeeds Tom Skiba, who is retiring after 23 years of service.
