It’s not uncommon for community association managers and board members to have days filled with high-stress situations, emotional exchanges, and difficult personalities, but there’s a clear line between a difficult day and harassment. Here’s how to recognize and respond to harassment.
In a unanimous decision, the U.S. Court of Appeals for the 11th Circuit reversed and remanded a lower court’s stay of the Corporate Transparency Act. This decision lifts the order blocking enforcement of the act issued by a district court in March 2024 that paused all reporting requirements. Despite the court ruling, community associations can continue to ignore the act’s requirements to report beneficial ownership information to the Treasury Department’s Financial Crimes Enforcement Network.
Clear policies, practical strategies, consistent communication, and steady enforcement can help community association boards and managers boost customer service and homeowner satisfaction. During a recent CAI webinar, a seasoned community association manager outlined some straightforward steps managers can take to improve customer experiences and transform the reputation of homeowners associations.
Now that your community is off to its best HOA holiday ever with clear and easy-to-follow decorating guidelines, board members and managers should put policy development, implementation, and enforcement aside for a minute and remember what’s really important: celebrating the season. Often, that means helping residents with the influx of packages and guests. It also means creating opportunities for residents to get together and boost engagement.
I believe when people love where they live, communities thrive. When professionals love where they work, communities are more connected and content. That’s why I’m introducing two campaigns: Love Where You Live and Love Where You Work. These ideas speak to the heart of CAI’s vision of being the global leader advancing excellence in community association living.
