It’s not uncommon for community association managers and board members to have days filled with high-stress situations, emotional exchanges, and difficult personalities, but there’s a clear line between a difficult day and harassment. Here’s how to recognize and respond to harassment.
In a unanimous decision, the U.S. Court of Appeals for the 11th Circuit reversed and remanded a lower court’s stay of the Corporate Transparency Act. This decision lifts the order blocking enforcement of the act issued by a district court in March 2024 that paused all reporting requirements. Despite the court ruling, community associations can continue to ignore the act’s requirements to report beneficial ownership information to the Treasury Department’s Financial Crimes Enforcement Network.
Clear policies, practical strategies, consistent communication, and steady enforcement can help community association boards and managers boost customer service and homeowner satisfaction. During a recent CAI webinar, a seasoned community association manager outlined some straightforward steps managers can take to improve customer experiences and transform the reputation of homeowners associations.
Community association board members are responsible for governance, compliance, and protecting property values. Few homeowners joining their board for the first time have all the tools to succeed, and the consequences of uninformed decisions can be severe. The question of whether board member education and training should be mandated for volunteers is nearly as old as common interest communities.
Developing and implementing well-crafted policies is a cornerstone of successful association governance. Thoughtful policies protect the association and enhance the overall quality of life for residents. Boards should have clear policies and procedures for governing operations, decision-making processes, rules enforcement, and financial management.
