by Guest Author | Jul 2, 2025 | CAI, Community Associations
CAI’s Member Service Center takes pride in answering calls live and responding promptly to emails to ensure everyone gets the information they need. But we need your help. Clear, concise, and courteous communication is essential on both sides. Here are some tips to make the most of your interaction with the Member Service Center:
by Blaine Tobin | Jun 30, 2025 | CAI, Community Associations
When a crisis strikes a community association — whether it’s a natural disaster, a financial scandal, or a safety issue — the response must be prompt, measured, and organized. Having a crisis communication plan in place before an incident happens is essential for managing the situation effectively.
by Dawn Bauman, CAE | Jun 23, 2025 | Advocacy, CAI, Community Associations
Four years ago, the tragic partial collapse of Champlain Towers South in Surfside, Fla., took 98 lives. The devastating event highlighted the critical need for proactive building maintenance, structural inspections, and financial preparedness to ensure condo safety. Over the past few years, CAI has educated community association residents, board members, community managers, business partners, legislators, and regulators about structurally sound and fiscally responsible communities.
by Guest Author | Jun 18, 2025 | CAI, Community Associations
Engaging with homeowners positively and proactively about community standards encourages collaboration and cultivates a sense of shared responsibility. By getting ahead of compliance issues before they become significant problems, we enhance the aesthetic appeal of our neighborhood and can also protect and increase property values. Consider three strategies for communicating about community standards and design guidelines.
by Guest Author | Jun 9, 2025 | CAI, Community Associations
Whether you chose community management or it chose you, you are part of a mission with profound significance. This profession offers the rare opportunity to blend practical skills with meaningful purpose, creating spaces where life’s most important moments unfold. To elevate our industry, we must establish clear pathways for professional development.
by Guest Author | Jun 6, 2025 | CAI, Community Associations
Effective communication skills are vital to relationships and interactions among community association managers, boards, residents, and colleagues. “We’re dealing with peoples’ homes, and there is a huge emotional component there. We need to embody a mutual respect and be nonjudgmental and allow community members to feel heard.”