Clear policies, practical strategies, consistent communication, and steady enforcement can help community association boards and managers boost customer service and homeowner satisfaction. During a recent CAI webinar, a seasoned community association manager outlined some straightforward steps managers can take to improve customer experiences and transform the reputation of homeowners associations.
Community association boards can take steps to improve their chances of securing better premiums by using some simple yet practical insurance bidding strategies. During a recent CAI webinar, insurance professionals outlined several relatively easy steps boards can take to save money and protect homeowners’ investments when seeking insurance policy renewals in a hard market.
Large-scale managers from across the country gathered recently for CAI’s annual Large-Scale Managers Workshop. During the workshop, participants tour planned communities and have access to networking events and education sessions expressly designed for them. Participants left equipped with information and collegial support.
Day two of the 2024 CAI Annual Conference and Exposition: Community NOW introduced attendees to the first set of education sessions to inform and motivate. Topics ranged from artificial intelligence to the Corporate Transparency Act, diversity, equity, and inclusion, and more.
Collections policies help ensure that all owners are treated equally and are contributing fairly. Simplify the process by following this general framework for a collections policy.
The TradeMark Condominium, a 28-story, high-rise community evokes a warm, inviting, and family-like atmosphere that belies its location and exterior. Together, the management, leadership, and residents of TradeMark have created and nurtured an excellent example of what a community association strives to be.
