Eyes on the prize: Working toward CAI’s PCAM designation
CAI’s Professional Community Association Manager designation is the highest professional recognition available to community association manager. A newly minted PCAM describes her experience.
Customer service: Timely responses and technology can boost homeowner satisfaction
Clear policies, practical strategies, consistent communication, and steady enforcement can help community association boards and managers boost customer service and homeowner satisfaction. During a recent CAI webinar, a seasoned community association manager outlined some straightforward steps managers can take to improve customer experiences and transform the reputation of homeowners associations.
The art of insurance bidding: Practical strategies help navigate a hard market
Community association boards can take steps to improve their chances of securing better premiums by using some simple yet practical insurance bidding strategies. During a recent CAI webinar, insurance professionals outlined several relatively easy steps boards can take to save money and protect homeowners’ investments when seeking insurance policy renewals in a hard market.
Tricks of the trade: Large-scale managers gather for immersive workshop
Large-scale managers from across the country gathered recently for CAI’s annual Large-Scale Managers Workshop. During the workshop, participants tour planned communities and have access to networking events and education sessions expressly designed for them. Participants left equipped with information and collegial support.
Community NOW Day 2: Conference education sessions motivate, inform
Day two of the 2024 CAI Annual Conference and Exposition: Community NOW introduced attendees to the first set of education sessions to inform and motivate. Topics ranged from artificial intelligence to the Corporate Transparency Act, diversity, equity, and inclusion, and more.
Communication counts: Developing a collections policy for community assessments
Collections policies help ensure that all owners are treated equally and are contributing fairly. Simplify the process by following this general framework for a collections policy.
