2020 has been one of the most difficult and stressful years ever, and has made a tough job even tougher for board members and managers. It’s normal to be feeling anxious, nervous, or sad, but it’s important to take care of yourself so you can better support your community.
Dealing with upset homeowners is likely the least favorite part of a board member’s role. Associations can follow these steps to de-escalate tense situations and work with residents to resolve issues in the community.
In the early days of COVID-19, CAI staff and community association board members, community managers, and business partners stepped up to provide valuable information and resources to help communities challenged by the pandemic.
The COVID-19 pandemic likely has caused additional of stress for community association leaders, making it important to prioritize emotional well-being in addition to physical health.
Nearly 75% of community association board members express being “confident” or “very confident” regarding the current budget, though almost half expect assessment delinquencies to increase in 2020, according to a CAI survey conducted in late April.