Dealing with upset homeowners is likely the least favorite part of a board member’s role. Associations can follow these steps to de-escalate tense situations and work with residents to resolve issues in the community.
Electronic voting can provide homeowners a convenient and secure way to vote, increase participation rates, and lead to greater accountability for board members.
A well-crafted welcome packet can help community association leaders make a good first impression, cultivate positive feelings toward the community, and potentially get someone involved as a volunteer down the road.
Despite common areas and amenities being closed due to COVID-19, it’s still necessary for community associations to collect assessments to meet ongoing maintenance requirements and contractual obligations.
The erosion of civility in our society has begun to manifest itself in private residential communities. This comes in many forms—from rudeness and disruptive behavior at meetings to more dangerous and escalating actions. It’s time for community association boards to send a message that uncivil behavior won’t be tolerated.