International Community Association Managers Day gave me an opportunity to reflect on my journey to becoming a community manager — one that began as a board member. That transition gave me a perspective I carry with me every single day. Being a homeowner and a manager of the community where I live shapes every decision I make.
Community association management is no longer a profession we can afford to let people “stumble into.” It is time to present it clearly, confidently, and intentionally as a viable career path.
Clear policies, practical strategies, consistent communication, and steady enforcement can help community association boards and managers boost customer service and homeowner satisfaction. During a recent CAI webinar, a seasoned community association manager outlined some straightforward steps managers can take to improve customer experiences and transform the reputation of homeowners associations.
Community associations develop and nurture many partnerships over the years, but seasoned professionals and volunteers say the relationship between an association and its management company is arguably the most significant.
During my more than 20 years managing and consulting with homeowners associations, I have been able to identify gaps in the relationships between boards, current and future homeowners, and management companies. We all have a role to play. Where do real estate agents stand in that gap?
