As the vaccination rollout continues, many community association board members, managers, and professional business partners are wondering what comes next. Will amenities reopen? Will virtual meetings continue? When can we hold in-person events again? Can more employees work on-site now?
Technology has been a driving factor of change in recent years, but the COVID-19 pandemic kicked that change into overdrive. Leveraging certain software and operating systems can help us improve the quality of service to community associations.
Dealing with upset homeowners is likely the least favorite part of a board member’s role. Associations can follow these steps to de-escalate tense situations and work with residents to resolve issues in the community.
Close to 9 in 10 homeowners living in a community association rate their overall experience as positive, according to a new report from the Foundation for Community Association Research.