Clear policies, practical strategies, consistent communication, and steady enforcement can help community association boards and managers boost customer service and homeowner satisfaction. During a recent CAI webinar, a seasoned community association manager outlined some straightforward steps managers can take to improve customer experiences and transform the reputation of homeowners associations.
Now that your community is off to its best HOA holiday ever with clear and easy-to-follow decorating guidelines, board members and managers should put policy development, implementation, and enforcement aside for a minute and remember what’s really important: celebrating the season. Often, that means helping residents with the influx of packages and guests. It also means creating opportunities for residents to get together and boost engagement.
As we step into December, many of us are coming off a long weekend of family, friends, food, and reflection. In the moments you feel overwhelmed, remember your CAI community is here for you — to help you finding meaning, trusted tools and insights, quick insights, data and trends, standards, guidance, and best practices.
Tis the season for community associations to come alive with lights, decorations, and special events. With some preparation, an HOA holiday can bring together neighbors, friends, and family. Community association leaders should brush up on and, if necessary, refresh their decorating guidelines to ensure a season of cheer for everyone.
Nearly 200 advocates participated in 145 congressional meetings during the CAI 2025 Congressional Advocacy Summit in Washington last week. Wendy Bucknum met with Rep. Young Kim and urged her to extend Federal Emergency Management Agency assistance to community associations following a natural disaster.
