When a crisis strikes a community association — whether it’s a natural disaster, a financial scandal, or a safety issue — the response must be prompt, measured, and organized. Having a crisis communication plan in place before an incident happens is essential for managing the situation effectively.
Emotional intelligence is a professional and personal skillset using the self and social awareness of emotions and understanding their impact on those around us. It’s the ability to manage the negative emotions of ourselves and others while motivating positive and effective emotions needed for performance.
Community associations are designed to maintain common areas, preserve and protect property values, provide services for members, and develop a sense of community. Mental health issues could affect each of those responsibilities. Board members and community managers need to have a plan in place.
Staffing levels for community management companies and managers have been largely unaffected by the COVID-19 pandemic as they primarily continue working remotely, with slightly higher expenses in some areas, according to a CAI survey.
The COVID-19 pandemic has had an immediate and devastating effect on the U.S. job market and labor force. So far, community association managers have been protected from layoffs and furloughs as they provide essential services to clients.
