Even the most well-prepared and effective communicators in community associations will inevitably be faced with situations that have escalated into conflict, but experts have several strategies to de-escalate and resolve most difficult conversations. Dealing with difficult conversations doesn’t necessarily mean coming to a final resolution, but it’s a step in the process.
Emotional intelligence is a professional and personal skillset using the self and social awareness of emotions and understanding their impact on those around us. It’s the ability to manage the negative emotions of ourselves and others while motivating positive and effective emotions needed for performance.
Over the past 50 years, CAI and its members have grappled with exciting, frustrating, and sometimes grueling issues. What challenges and opportunities await CAI over the next few years? We asked leaders in the industry to share their perspective.
Community association board members and managers frequently practice diffusing tension and communicating clearly. Today, they also need to prepare safety and security plans in the event of hostile and dangerous behavior. Though worst-case scenarios are rare, in an increasingly uncertain climate, a renewed focus has been placed on safeguarding residents, volunteers, and employees.
Community association board members, managers, and business partners regularly face challenging and complex issues that can spark strong emotions. Many recognize it’s time to prepare for worst-case scenarios and to take steps to protect communities, colleagues, neighbors, residents, and themselves.
