by Dawn Bauman, CAE | Apr 15, 2026 | CAI, Community Associations
For years, community association management has focused on strengthening its foundation of technical skills. While those capabilities remain essential, they are no longer what differentiates excellence in community management. Emotional intelligence is.
by Guest Author | Aug 5, 2024 | CAI, Community Associations
Emotional intelligence is a professional and personal skillset using the self and social awareness of emotions and understanding their impact on those around us. It’s the ability to manage the negative emotions of ourselves and others while motivating positive and effective emotions needed for performance.
