by Joni Lucas | Dec 11, 2025 | CAI, Education
Clear policies, practical strategies, consistent communication, and steady enforcement can help community association boards and managers boost customer service and homeowner satisfaction. During a recent CAI webinar, a seasoned community association manager outlined some straightforward steps managers can take to improve customer experiences and transform the reputation of homeowners associations.
by Guest Author | Nov 13, 2023 | CAI, Community Associations
Building community principles are integral to how community associations are governed, operated, and managed. The new book offers a collection of essays from more than a dozen leaders to introduce and further the concept of “building community” for the next generation of managers, board members, and business partners.
by Kiara Candelaria | Feb 24, 2022 | Community Associations
Ritz-Carlton hotels are known for their flawless customer service, an experience that is replicated for those living at the Ritz-Carlton Residences in Philadelphia.
