Emotional intelligence is a professional and personal skillset using the self and social awareness of emotions and understanding their impact on those around us. It’s the ability to manage the negative emotions of ourselves and others while motivating positive and effective emotions needed for performance.
Stress and mental health issues in the workplace are a pandemic that is far larger than COVID-19 or any other disease currently or recently dealt with in the world. Stigma about mental health still exists, but progress is being made, and there are strategies that can be taken to mitigate it.
The job of the community association manager is part financial management, urban planning, facilities maintenance, community development, volunteer management, and project management. Good managers also learn to master seven soft skills and knowledge.
Community association management companies need to address things like mentorship, burnout, and conflict resolution to be great leaders. David Graf, president of CAI’s College of Community Association Lawyers, was among the presenters who taught CEO-MC Retreat attendees how to build those skills.
As rewarding as community association management can be, the career path also faces high rates of burnout, depression, and mental health issues. How can managers learn to handle both the workload and mental health? Start by creating a completely different level of awareness.
